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 | Who can register? | |
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Anyone who is employed by one of the Certified Network dealers or their affiliates.
Please allow adequate time for the proper security check to be accomplished. |
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| What are the requirements? | |
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Requirements
For the Certified Network sites to perform optimally you must have the proper hardware and software configuration. Review the minimum requirements below.
| Minimum Hardware: |
| 700 MHz with 128 MB RAM |
| SVGA color monitor (1024x768 resolution) |
| 100 MB free disk space |
| CD-ROM drive, sound card/audio |
| 56K modem or dedicated Internet connection |
If you have any questions or concerns, please call our Help Desk
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| What kind of training is available? | |
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Training
For your convenience, there are several different types of training available for our service tools.
| ServiceNet: |
| Web Based Training available at HMCN Academy - A combination of animated instruction and simple exercises created to instruct users on the basic functionality of ServiceNet. To view the training , you will need the Authorware web player. To download the Authorware web player click here. |
| Required Evaluation Quizzes available at HMCN Academy - The ServiceNet class has a required quiz. All users must take is quiz and obtain a passing score in order to gain access to ServiceNet. |
| User Guides are also available in InfoStudio. |
| Satisfaction: |
| Web Based Training is available at HMCN Academy for both Coordinators and General Users |
| Evaluation Quiz(s) are required at the completion of the Web Based Training. All users must take this quiz(s) and submit a passing score in order to gain access to Satisfaction. |
| User Guides are also available in InfoStudio. |
| InfoStudio: |
| An OPTIONAL Web Based Training is available at HMCN Academy |
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| Technical Support? | |
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The Certified Network Service Tools are supported by the Sales Technology Help Desk group. This group also supports Kiosk, Order Manager, and a host of other applications.
Our hours are as follows:
- 8:00 AM – 8:00 PM EST Monday – Friday
Our phone number and e-mail address:
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